Shipping & Returns Policy

Shipping

All of our orders are shipped in discreet packaging.

We aim to dispatch orders within one (1) to two (2) business days of receipt. 
If orders have not been dispatched within 2 business days we will contact you with more information about your order. Our customer service representatives will do absolutely everything they can to contact you on the details provided.

We currently ship all products with Australia Post.

Australia Shipping

We offer two different shipping options – Standard and Express. Please read below for full details before choosing the shipping option that best fits your needs. Delivery times are estimates only. We are not responsible for delays that may be incurred by Australia Post.

To ensure prompt delivery, please make sure you enter the correct delivery address. We cannot be held responsible for incorrectly entered delivery addresses, and will not re-ship free of charge if an incorrect or incomplete address is provided.

As your order will require signature on delivery, if you believe you may not be home at the time of delivery it may be advantageous to use an alternate address, such as your place of employment.

Standard Postage

  • This shipping option includes tracking of your package.
  • This shipping option requires signature on delivery.
  • Estimated days to delivery: 3 (three) to 5 (five) business days from dispatch. Deliveries to Western Australia (WA) may take longer.

Price: $10.00

Express Postage

  • This shipping option includes tracking of your package.
  • This shipping option requires signature on delivery.
  • Estimated days to delivery: 1 (one) to 2 (two) business days from dispatch.

Price: $15.00

New Zealand Shipping

We currently only offer one shipping option to New Zealand.

International Post – Standard

  • This shipping option includes tracking of your package.
  • Estimated days to delivery: 7-10 business days after dispatch.
  • Delivery times exclude time in customs (if applicable) and may be subject to delay due to causes outside of our control.
  • Signature on delivery can be added for an additional charge; please contact us if you would like this feature added.

Price: $25.00 (maximum of 3 units per order)

CUSTOMER SERVICE CONTACT INFORMATION

Please contact Customer Service at (07) 5470 2708 or email to [email protected] with any questions on your order.

Refund Policy

DAMAGED GOODS

We will happily replace an item that is damaged or in poor condition when you receive it.

If the item is no longer available for replacement, we may offer a credit or refund.

INCORRECT GOODS

If you receive product that is different from what is shown on our website, or is different from what you ordered we are happy to replace the item with the correct item that you originally ordered.

Where the item may no longer be available, we may offer a credit or refund.

CHANGE OF MIND

If you change your mind, Biccari unfortunately cannot accept returns or process a credit or refund.

Return Policy

Due to the nature of The Stork® we are unable to accept returns.

Please contact Customer Service on (07) 5470 2708 or [email protected] for any questions on your order or product or with any feedback.